Which practice can help a holiday park create a good first impression on guests?

Creating a good first impression in a holiday park is crucial for guest satisfaction and can significantly influence their overall experience. Staff trained to be polite and friendly play an essential role in this. When employees greet guests warmly, offer assistance, and engage with them in a courteous manner, it sets a positive tone for their stay. This friendliness makes guests feel welcomed and valued, helping to foster a sense of comfort and relaxation as soon as they arrive.

In contrast, uniforms that are colorful and casual may not necessarily convey a professional image that reflects the brand or quality of service expected at a holiday park. A lack of security presence at the reception can lead to feelings of unease among guests, undermining their sense of safety and contributing to a negative first impression. Similarly, minimal maintenance of park facilities could signal neglect, suggesting to guests that their comfort and safety may not be a priority for the management. Overall, trained staff that embody politeness and friendliness directly enhances the guest experience right from their arrival.